Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags (where applicable), and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at info@alnahla.net. Returns must be approved before being sent or delivered to us.

Approved returns can be sent by mail/courier or returned to:

AL NAHLA TRADING
Industrial Area 11
4th Industrial Street, Street #2
Sharjah, United Arab Emirates

Return Shipping Costs

For returns due to change of mind, incorrect selection, or other non-defective reasons, the customer is responsible for the return shipping costs.

If you receive an item that is damaged, defective, or incorrect, please contact us immediately. Once the issue is verified, AL NAHLA TRADING will cover the return shipping cost.

We do not charge a restocking fee for approved returns.

Damaged, Defective or Incorrect Items

Please inspect your order upon receipt and contact us as soon as possible if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and arrange the appropriate replacement, return, or refund.

Refunds

Once we receive and inspect your returned item, we will notify you whether the refund has been approved.

If approved, the refund will be processed to your original payment method. Please allow up to 15 days for the refund to be processed. Your bank or card provider may require additional time for the refund to appear in your account.

Exchanges

We do not offer direct exchanges. If you wish to purchase a different product, please return the eligible item according to this policy and place a new order.